· Effective March 1, 2024, the standard phone service offered will be Microsoft Teams Phone or Teams to Team. Telephony systems provide cost-effective, real-time communication services that include communication instruments (e.g., phones) and applications (e.g., Teams Calling), and the underpinning infrastructure to support real-time communication, mobility and remote work, and connections to the Pu

· Cable and Wiring Infrastructure allows for the design, installation, maintenance, and support of Layer 1 of the University Enterprise Network.

· IT Business and Service Billing provides charge-back functionality for multiple Penn State Information Technology groups. The monthly billing statement combines service (one-time and/or recurring charges) and usage (one-time charges) on a single statement. In addition, previous monthly billing statements remain available for viewing and/or export. Online Billing Statements The billing cycle, which

· All cellular services at Penn State, including plans and coverage, are provided by third parties. However, Penn State IT can assist University organizations with their cellular needs in the following ways: Cellular Account Support: Penn State IT can help you manage your accounts with major cellular providers, such as AT&T, T-Mobile, and Verizon by assisting with ordering, setting up online account

· The Wireless service provides for the design, installation, and operation of the Penn State wireless network infrastructure. This infrastructure is available indoors at most Penn State buildings and broadcasts multiple wireless networks to support a variety of needs. The "psu" network provides secure, encrypted network access for people with Penn State accounts. The "psu-guest" network provides fr

· The Enterprise Network service provides underpinning network infrastructure for enabling education, research, and business services across Penn State and throughout the world. The Enterprise Network service is comprised of the following service elements: Data Center Network - Provides optimized, secure, and highly resilient networks for Data Center environments. Research Network - Provides optimiz

· Collaboration Space Information Technology Systems includes Audio/Visual and IT hardware and software to support group presentations and video conferencing (and the combination of the two). Monitors, speakers, cameras, and mics are all components of this service. Since these collaboration spaces are highly variable in size and layout, Penn State IT Technology Design can design and configure custom

· The Cable Television (CATV) Service provides cable TV infrastructure to residence halls and academic and administrative units, including connecting wall plates to a campus CATV system.

· Contact Centers provide customer-facing offices with the ability to receive or place a large volume of communications/inquiries via the communication modalities of their choosing—voice, chat, and/or email. They include such features as customer/message queuing, music on hold, knowledge-based routing, application integration (such as with Customer Relationship Management systems), real-time monitor